Refund policy

Return & Refund Policy

Thank you for shopping at Solvix. We want you to be completely satisfied with your purchase, which is why we offer a clear and straightforward return policy.

Damages and Issues
Please inspect your order upon reception and contact us immediately at solvix.uss@gmail.com if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right. We offer a 30-day replacement warranty for items that arrive damaged or faulty due to manufacturing or transit issues. To process your request, please provide a photo or video clearly showing the defect.

Returns Due to Change of Mind
To protect our business model and guarantee free standard shipping for all customers across the United States, all sales are final. We do not accept returns, refunds, or exchanges due to buyer's remorse, accidental orders, or if you simply changed your mind.

Refunds (If Applicable)
Once we receive and inspect proof of your damaged item, we will notify you if your replacement or refund was approved. If a refund is approved, you will be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we approved your return, please contact us at solvix.uss@gmail.com.